Conflict Resolution Strategies

Here are some conflict resolution strategies you may find useful.

Please do get in touch if you’d like to chat about your challenging situation
support@mckinneyhr.co.uk

DEAL with it

Describe what is happening that needs to change

Explain the impact of the behaviour

Acknowledge their intent/emotions etc

Let them know what, when or how they can do it differently

Use ‘DEAL’ to give instant feedback, when an ad hoc intervention is needed or along with the DEAL+ Model below

Give instant feedback, when an ad hoc intervention is needed or along with the DEAL+ Model below

DEAL+

PREPARE

  • Outcome?
  • Where and when
  • Frame of mind
  • Don’t put it off

The Conversation

  • Problem
  • Impact
  • Solution
  • Hurdles
  • Agreement

Follow up

  • Informal note
  • Feedback as needed

Use ‘DEAL+’ when the issue needs more time or discussion. This conversation requires input from the other person and is not just you ‘telling’.

Conflict Resolution Strategies to Use

N

Listen to their story

N

Acknowledge reactions, feelings etc

N

In the moment feedback

N

Active listening, reframing, summarising

N

Ask the right questions

N

Move from blame to contribution

N

Move from impact to Intent

N

Move from certainty to curiosity

McKinney HR is a team of specialist Human Resources & Organisational Development professionals who enable you and your team to identify, resolve and recover from conflict or challenging situations as well as facilitating teams to improve organisational performance. Read more on how we can help you and your business here

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