Resolve and Recover from Conflict

Working in Partnership with you to support business success and to help resolve and recover. We can undertake any of the under noted services depending on your internal capacity, capability and needs.

Please do get in touch if you’d like to chat


  • Are proportionate to the seriousness of the issues
  • Are structured in a manner which supports understanding and the decision on the next steps
  • Measure the evidence as it relates to relevant polices, measures and relevant laws and/or statutory requirements
  • Comply with your policies and statutory requirements
  • Make recommendations if required

Investigation & Review Types

We can investigate the following:

  • Conduct
  • Grievances
  • Management Reviews
  • Bullying
  • Harassment
  • Capability
  • Discrimination
  • Workplace & Boards
  • We can also review investigations undertaken by others along with appeal documentation

Service User Complaints

We have undertaken numerous investigations into service user complaints including the following:

  • Standards of care and support
  • Compliance with agreed standards of service delivery
  • Issues raised by or with statutory bodies

Neutral Assessment

  • There are concerns but other processes are not appropriate
  • We use a structured interview process and meet with all relevant people
  • The content of the meetings is confidential
  • We produce a report of the themes, issues identified and recommendations if required


We can undertake:

  • Two party mediation
  • Team mediation
  • Facilitated Conversations where a full mediation isn’t required
  • Support you to set up an internal mediation service

Disciplinary & Grievance Support

We can:

  • Support managers at meetings, hearings and appeals
  • Coach managers on how to undertake hearings
  • Draft notes of the meeting and outcome letters
  • Prepare scripts to use at the meetings


We can undertake training for your and/or your team on:

  • Undertaking investigations
  • Facilitated conversations
  • Managing disciplines &grievances
  • Managing performance
  • Managing absence
  • Undertaking difficult conversations

Expert Advice

We can:

  • Advise you when the level of risk to you and ourselves means that employment law advise is required
  • Access employment law advice through one of our Trusted Partners

Read more on how we can support you and business here