Case STudies
Positive Outcomes
We work with you as a Strategic Business Partner to ensure that our methods and your outcomes have a strong people and business focus
Our Case Studies
Mediation, 2 Parties
Large National Company with multiple UK locations
The Client & Their Needs
The client had heard a grievance from an employee (a Manager) against their manager (Head of Operations). Following a hearing and appeal process, the grievance was not upheld. One of the recommendations was for Mediation between the 2 parties.
The grievant/employee remained upset and was struggling with the decision and the fragmented ongoing relationship with the manager. At the time of the mediation there was no spoken communication between the 2 parties. The client wanted an independent mediation process with the emphasis firmly future focused and not a revisit of the grievance.
Actions
The McKinney HR Mediator was introduced to the organisation to understand the background and the client expectations. This included an agreement of logistics including remote and on-site meetings.
One of the parties was reluctant to take part in the Mediation therefore the Mediator helped to engage the parties before the mediation started.
This included introductions, parameters, and clarity on what is involved, what it means for them. This can often remove preconceived ideas around Mediation or hidden fears.
Deliverables
A remote 1 to 1 meeting with each party was held to give both the opportunity to
describe what was happening for them in a safe place.
It also identified the key themes to the current situa-tion.
A joint mediation session fol-lowed which met the needs of individuals and the
organisation. This happened within 2 days of the
individual meetings.
Outcomes
Both parties set out standards for each other and agreed to them.
A post mediation review was held with the McKinney HR Mediator and the client to discuss progress and any interventions required to keep the relationship intact.
In this case, the client asked the Mediator to follow up in 3 months’ time with both parties, which was accommodated.
Contact us
We regularly conduct:
- 2 party Mediations
- Team Mediations
Contact us in confidence today if you would like to discuss this further:
0131 524 8191 or 07543 544 467
support@mckinneyhr.co.uk
workplace investigations
when you need us
You have received a grievance, complaint, dignity @work claim etc. or there has been an incident at work where you need to properly establish what has happened, what actions if any need taken and you need to move forward for the best interests of the people involved and your business
You don’t have the capacity or capability to undertake this yourself or you need independence due to others in your organisation being already involved in the case in some way
what we do for you
You will get a report which is proportionate to the seriousness of the issue/s, covering the evidence gathered, any breaches of policies or procedures, conclusions on each allegation and where there has been a grievance recommendation for resolution and any learning identified
benefit to you
You will receive a report which supports you to clearly see what you need to do next, which holds its own in relation to appeals and other proceedings,
the highest level of independence which is critical particularly when the issues are complex and the knowledge that you and your issues are safe with us